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I also tried twice to get a name on who a district manager or customer service manager for the company been nothing would give me a name. And, when I contacted the company directly I founded out that they did not have a 800 number to customer service and I would have to spend my own money to voice my complaint. I never received I am sorry from the manager of the hotel for my terrible stay. I was not happy with the breakfast and like other chains breakfast much better. The breakfast staff member was not wearing a hat and did not appear to be clean also. Also, the staff did nothing to control a group who took over the front lobby and were loud. All the staff at the hotel I dealt with, had no training and could not answer questions and deal with problems. I ask the hotel desk staff four times to remove children who were alone and also were diving into the pool getting me wet in the eyes and all my belongings. I read the pool rules posted stating no children we allowed alone in the pool and fitness area but I saw children swimming alone and children in the workout room with no parents and were on treadmills eating popcorn and drinking pop. Also, I saw no secuirty guard at anytime of my stay. First, I saw no cameras in the inside of the hotel including hallway's and the pool and fitness area. My main problems were with the staff and secuirty. Had a terrible experience at this airport location.
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